Would you like to operate with a 24x7 customer service center<\/h2>with a qualified and highly motivated team?<\/h2>We have the perfect solution<\/h2>Workplace management or Customer Care Center Outsourcing<\/h2><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][vc_row_inner][vc_column_inner width=”1\/5″][\/vc_column_inner][vc_column_inner width=”1\/5″]<\/i> Support<\/h6>
12x7<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″]
<\/i> Support<\/h6>
Night-time and Holidays<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″]
<\/i> Support<\/h6>
24x7<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” parallax=”content-moving” css=”.vc_custom_1513700438128{padding-top: 100px !important;padding-bottom: 100px !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/3″]What is Outsourcing CAU?<\/h2><\/header>[vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”Workplace Management or Outsourcing CAU (Customer Care Center) is the strategic decision in which a company or department transfers part or all of its technical resolution of incidents to users and\/or customers and that do not represent the differential value of its offer in the market, to an efficient provider.” font_container=”tag:p|font_size:16px|text_align:justify” use_theme_fonts=”yes”][\/vc_column_inner][\/vc_row_inner]Main features<\/h2><\/header>[vc_row_inner css=”.vc_custom_1513700480172{margin-top: 50px !important;border-top-width: 1px !important;padding-top: 30px !important;border-top-color: #e5e7f2 !important;border-top-style: solid !important;}”][vc_column_inner width=”1\/2″]<\/i> Management<\/h6>
Manage incident, problems and configuration processes<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″]
<\/i> Execution<\/h6>
Run support operations and the best procedures for an optimal service delivery<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1563532569209{padding-top: 100px !important;background-image: url(https:\/\/www.apser.es\/wp-content\/uploads\/2019\/07\/50342803_m-1.jpg?id=6734) !important;}”][vc_column css=”.vc_custom_1515752263244{padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner gap=”30″ css=”.vc_custom_1515751919339{padding-bottom: 100px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1515752270546{padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”What do we offer?” css_animation=”none”]The level of knowledge, experience and best practices<\/strong> achieved by apser’s CAU<\/strong> allows us to offer an outsourcing of this service, so that you can deliver to your own customers or internal users the efficiency of an<\/strong> already consolidated customer service center<\/strong>.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1515752279514{padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”Quality assurance” css_animation=”none”]To guarantee the quality of the support<\/strong>, the service is audited and sealed by prestigious certifications in quality of service and security<\/strong>.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column css=”.vc_custom_1516008460883{padding-right: 0px !important;padding-left: 0px !important;}”][vc_empty_space][vc_empty_space]What are the key tasks?<\/h2>Incident, configuration and problem management processes are as follows:<\/h6><\/header>[vc_row_inner css=”.vc_custom_1564568680535{padding-bottom: 20px !important;}”][vc_column_inner width=”1\/3″ css=”.vc_custom_1516008489202{padding-right: 0px !important;padding-left: 0px !important;}”]<\/i> Reception, registration, identification, resolution and classification of incidents and service requests.<\/h4><\/div><\/div><\/i> Status, follow-up and closure<\/h4><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1563274529592{padding-right: 0px !important;padding-left: 0px !important;}”]<\/i> Incident and service request escalation<\/h4><\/div><\/div>[vc_empty_space]<\/i> Information and statistics on work performed<\/h4><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1516008505683{padding-right: 0px !important;padding-left: 0px !important;}”]<\/i> Collaboration in incidents caused by third parties<\/h4><\/div><\/div>[vc_empty_space]<\/i> Response to inquiries from customer's technical partners<\/h4><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1564568782294{padding-top: 10px !important;padding-bottom: 100px !important;}”][vc_column offset=”vc_col-lg-12 vc_col-md-12″][vc_row_inner css=”.vc_custom_1513616990957{margin-top: 20px !important;}”][vc_column_inner width=”5\/6″ css=”.vc_custom_1563349161960{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-12 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-1″]We meet all IT support business needs<\/h2><\/div><\/div><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1513613877158{margin-top: 10px !important;margin-bottom: 35px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1563350111048{padding-left: 0px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-1 vc_col-md-4 vc_col-xs-12″][vc_column_text]<\/p>\n\n- Night and 24×7<\/strong> service<\/li>\n
- Weekends and holidays<\/strong><\/li>\n
- Improved quality of service<\/strong><\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
\n- International support to fit your schedule<\/strong><\/li>\n
- Specialized technical support<\/strong><\/li>\n
- Implementation of tools and certifications<\/strong><\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column css=”.vc_custom_1515687105834{padding-right: 0px !important;padding-left: 0px !important;}”]Why implement apser\u2019s CAU Outsourcing service?<\/h2><\/div><\/div><\/header>[vc_row_inner css=”.vc_custom_1564568797653{padding-top: 0px !important;padding-bottom: 70px !important;}”][vc_column_inner width=”1\/4″]<\/i> <\/div>\n Maximum effectiveness<\/h4>
More than 15 years of experience<\/p><\/div><\/div><\/i> <\/div>\n Agile, fresh and effective methodology<\/h4>
Our project management is based on an agile methodology and the guarantee of results.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″]<\/i> <\/div>\n High Availability<\/h4>
Each process ensures high levels of availability<\/p><\/div><\/div><\/a><\/i> <\/div>\n Best practices and infrastructures<\/h4>
We deploy services based on best practices and in the best and optimized infrastructures.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″]<\/i> <\/div>\n Tailored services<\/h4>
Service Level Agreements customized for each customer and business requirement<\/p><\/div><\/div><\/a>[vc_empty_space height=”20px”]<\/i> <\/div>\n High service standards<\/h4>
Efficient vendor management with the highest quality standards.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″]<\/i> <\/div>\n Team work<\/h4>
Our services are based on the experience of our team, their individual commitment and their ability to work as a whole.<\/p><\/div><\/div><\/a><\/i> <\/div>\n Customer satisfaction<\/h4>
We guarantee high customer satisfaction rates.<\/p><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_zigzag]If you are interested in this solution, we suggest the following content:<\/h2><\/header>[vc_empty_space][vc_column_text]<\/a>[\/vc_column_text][vc_zigzag][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column]Contact us<\/h1><\/header>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1564566606099{margin-left: 50px !important;}”][vc_column width=”1\/2″][vc_empty_space height=”50px”][vc_custom_heading text=”We would love to know your goals and collaborate with you to achieve them. Fill in the following form and we will contact you as soon as possible.” font_container=”tag:p|font_size:16px|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Email: info@apser.es” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Telephone 902 02 62 13″ font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Monday to Friday from 09h to 18h.” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Service Center” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Coso Street, 46 1st Floor” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”50004 Zaragoza” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Marketing & Sales” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Prat de la Riba, 31 2\u00ba” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”43201 Reus” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Euskadi Office” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”C\/Mar\u00eda D\u00edaz de Haro, 43″ font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”48010 Bilbao” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][\/vc_column][vc_column width=”1\/2″][vc_column_text]
We have the perfect solution<\/h2>Workplace management or Customer Care Center Outsourcing<\/h2><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][vc_row_inner][vc_column_inner width=”1\/5″][\/vc_column_inner][vc_column_inner width=”1\/5″]<\/i> Support<\/h6>
12x7<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″]
<\/i> Support<\/h6>
Night-time and Holidays<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″]
<\/i> Support<\/h6>
24x7<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” parallax=”content-moving” css=”.vc_custom_1513700438128{padding-top: 100px !important;padding-bottom: 100px !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/3″]What is Outsourcing CAU?<\/h2><\/header>[vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”Workplace Management or Outsourcing CAU (Customer Care Center) is the strategic decision in which a company or department transfers part or all of its technical resolution of incidents to users and\/or customers and that do not represent the differential value of its offer in the market, to an efficient provider.” font_container=”tag:p|font_size:16px|text_align:justify” use_theme_fonts=”yes”][\/vc_column_inner][\/vc_row_inner]Main features<\/h2><\/header>[vc_row_inner css=”.vc_custom_1513700480172{margin-top: 50px !important;border-top-width: 1px !important;padding-top: 30px !important;border-top-color: #e5e7f2 !important;border-top-style: solid !important;}”][vc_column_inner width=”1\/2″]<\/i> Management<\/h6>
Manage incident, problems and configuration processes<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″]
<\/i> Execution<\/h6>
Run support operations and the best procedures for an optimal service delivery<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1563532569209{padding-top: 100px !important;background-image: url(https:\/\/www.apser.es\/wp-content\/uploads\/2019\/07\/50342803_m-1.jpg?id=6734) !important;}”][vc_column css=”.vc_custom_1515752263244{padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner gap=”30″ css=”.vc_custom_1515751919339{padding-bottom: 100px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1515752270546{padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”What do we offer?” css_animation=”none”]The level of knowledge, experience and best practices<\/strong> achieved by apser’s CAU<\/strong> allows us to offer an outsourcing of this service, so that you can deliver to your own customers or internal users the efficiency of an<\/strong> already consolidated customer service center<\/strong>.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1515752279514{padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”Quality assurance” css_animation=”none”]To guarantee the quality of the support<\/strong>, the service is audited and sealed by prestigious certifications in quality of service and security<\/strong>.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column css=”.vc_custom_1516008460883{padding-right: 0px !important;padding-left: 0px !important;}”][vc_empty_space][vc_empty_space]What are the key tasks?<\/h2>Incident, configuration and problem management processes are as follows:<\/h6><\/header>[vc_row_inner css=”.vc_custom_1564568680535{padding-bottom: 20px !important;}”][vc_column_inner width=”1\/3″ css=”.vc_custom_1516008489202{padding-right: 0px !important;padding-left: 0px !important;}”]<\/i> Reception, registration, identification, resolution and classification of incidents and service requests.<\/h4><\/div><\/div><\/i> Status, follow-up and closure<\/h4><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1563274529592{padding-right: 0px !important;padding-left: 0px !important;}”]<\/i> Incident and service request escalation<\/h4><\/div><\/div>[vc_empty_space]<\/i> Information and statistics on work performed<\/h4><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1516008505683{padding-right: 0px !important;padding-left: 0px !important;}”]<\/i> Collaboration in incidents caused by third parties<\/h4><\/div><\/div>[vc_empty_space]<\/i> Response to inquiries from customer's technical partners<\/h4><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1564568782294{padding-top: 10px !important;padding-bottom: 100px !important;}”][vc_column offset=”vc_col-lg-12 vc_col-md-12″][vc_row_inner css=”.vc_custom_1513616990957{margin-top: 20px !important;}”][vc_column_inner width=”5\/6″ css=”.vc_custom_1563349161960{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-12 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-1″]We meet all IT support business needs<\/h2><\/div><\/div><\/header>[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1513613877158{margin-top: 10px !important;margin-bottom: 35px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1563350111048{padding-left: 0px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-1 vc_col-md-4 vc_col-xs-12″][vc_column_text]<\/p>\n\n- Night and 24×7<\/strong> service<\/li>\n
- Weekends and holidays<\/strong><\/li>\n
- Improved quality of service<\/strong><\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
\n- International support to fit your schedule<\/strong><\/li>\n
- Specialized technical support<\/strong><\/li>\n
- Implementation of tools and certifications<\/strong><\/li>\n<\/ul>\n
[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column css=”.vc_custom_1515687105834{padding-right: 0px !important;padding-left: 0px !important;}”]Why implement apser\u2019s CAU Outsourcing service?<\/h2><\/div><\/div><\/header>[vc_row_inner css=”.vc_custom_1564568797653{padding-top: 0px !important;padding-bottom: 70px !important;}”][vc_column_inner width=”1\/4″]<\/i> <\/div>\n Maximum effectiveness<\/h4>
More than 15 years of experience<\/p><\/div><\/div><\/i> <\/div>\n Agile, fresh and effective methodology<\/h4>
Our project management is based on an agile methodology and the guarantee of results.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″]<\/i> <\/div>\n High Availability<\/h4>
Each process ensures high levels of availability<\/p><\/div><\/div><\/a><\/i> <\/div>\n Best practices and infrastructures<\/h4>
We deploy services based on best practices and in the best and optimized infrastructures.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″]<\/i> <\/div>\n Tailored services<\/h4>
Service Level Agreements customized for each customer and business requirement<\/p><\/div><\/div><\/a>[vc_empty_space height=”20px”]<\/i> <\/div>\n High service standards<\/h4>
Efficient vendor management with the highest quality standards.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″]<\/i> <\/div>\n Team work<\/h4>
Our services are based on the experience of our team, their individual commitment and their ability to work as a whole.<\/p><\/div><\/div><\/a><\/i> <\/div>\n Customer satisfaction<\/h4>
We guarantee high customer satisfaction rates.<\/p><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_zigzag]If you are interested in this solution, we suggest the following content:<\/h2><\/header>[vc_empty_space][vc_column_text]<\/a>[\/vc_column_text][vc_zigzag][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column]Contact us<\/h1><\/header>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1564566606099{margin-left: 50px !important;}”][vc_column width=”1\/2″][vc_empty_space height=”50px”][vc_custom_heading text=”We would love to know your goals and collaborate with you to achieve them. Fill in the following form and we will contact you as soon as possible.” font_container=”tag:p|font_size:16px|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Email: info@apser.es” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Telephone 902 02 62 13″ font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Monday to Friday from 09h to 18h.” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Service Center” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Coso Street, 46 1st Floor” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”50004 Zaragoza” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Marketing & Sales” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Prat de la Riba, 31 2\u00ba” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”43201 Reus” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Euskadi Office” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”C\/Mar\u00eda D\u00edaz de Haro, 43″ font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”48010 Bilbao” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][\/vc_column][vc_column width=”1\/2″][vc_column_text]
Support<\/h6>
12x7<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″]
Support<\/h6>
Night-time and Holidays<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″]
Support<\/h6>
24x7<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/5″][\/vc_column_inner][\/vc_row_inner][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” parallax=”content-moving” css=”.vc_custom_1513700438128{padding-top: 100px !important;padding-bottom: 100px !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/3″] Manage incident, problems and configuration processes<\/p><\/div>[\/vc_column_inner][vc_column_inner width=”1\/2″] Run support operations and the best procedures for an optimal service delivery<\/p><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1563532569209{padding-top: 100px !important;background-image: url(https:\/\/www.apser.es\/wp-content\/uploads\/2019\/07\/50342803_m-1.jpg?id=6734) !important;}”][vc_column css=”.vc_custom_1515752263244{padding-right: 0px !important;padding-left: 0px !important;}”][vc_row_inner gap=”30″ css=”.vc_custom_1515751919339{padding-bottom: 100px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1515752270546{padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”What do we offer?” css_animation=”none”]The level of knowledge, experience and best practices<\/strong> achieved by apser’s CAU<\/strong> allows us to offer an outsourcing of this service, so that you can deliver to your own customers or internal users the efficiency of an<\/strong> already consolidated customer service center<\/strong>.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1515752279514{padding-right: 0px !important;padding-left: 0px !important;}”][vc_toggle title=”Quality assurance” css_animation=”none”]To guarantee the quality of the support<\/strong>, the service is audited and sealed by prestigious certifications in quality of service and security<\/strong>.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column css=”.vc_custom_1516008460883{padding-right: 0px !important;padding-left: 0px !important;}”][vc_empty_space][vc_empty_space] [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column css=”.vc_custom_1515687105834{padding-right: 0px !important;padding-left: 0px !important;}”] More than 15 years of experience<\/p><\/div><\/div> Our project management is based on an agile methodology and the guarantee of results.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″] Each process ensures high levels of availability<\/p><\/div><\/div><\/a> We deploy services based on best practices and in the best and optimized infrastructures.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″] Service Level Agreements customized for each customer and business requirement<\/p><\/div><\/div><\/a>[vc_empty_space height=”20px”] Efficient vendor management with the highest quality standards.<\/p><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/4″] Our services are based on the experience of our team, their individual commitment and their ability to work as a whole.<\/p><\/div><\/div><\/a> We guarantee high customer satisfaction rates.<\/p><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][vc_zigzag]What is Outsourcing CAU?<\/h2><\/header>[vc_empty_space height=”50px”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”Workplace Management or Outsourcing CAU (Customer Care Center) is the strategic decision in which a company or department transfers part or all of its technical resolution of incidents to users and\/or customers and that do not represent the differential value of its offer in the market, to an efficient provider.” font_container=”tag:p|font_size:16px|text_align:justify” use_theme_fonts=”yes”][\/vc_column_inner][\/vc_row_inner]
Main features<\/h2><\/header>[vc_row_inner css=”.vc_custom_1513700480172{margin-top: 50px !important;border-top-width: 1px !important;padding-top: 30px !important;border-top-color: #e5e7f2 !important;border-top-style: solid !important;}”][vc_column_inner width=”1\/2″]
Management<\/h6>
Execution<\/h6>
What are the key tasks?<\/h2>
Incident, configuration and problem management processes are as follows:<\/h6><\/header>[vc_row_inner css=”.vc_custom_1564568680535{padding-bottom: 20px !important;}”][vc_column_inner width=”1\/3″ css=”.vc_custom_1516008489202{padding-right: 0px !important;padding-left: 0px !important;}”]
Reception, registration, identification, resolution and classification of incidents and service requests.<\/h4><\/div><\/div>
Status, follow-up and closure<\/h4><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1563274529592{padding-right: 0px !important;padding-left: 0px !important;}”]
Incident and service request escalation<\/h4><\/div><\/div>[vc_empty_space]
Information and statistics on work performed<\/h4><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1516008505683{padding-right: 0px !important;padding-left: 0px !important;}”]
Collaboration in incidents caused by third parties<\/h4><\/div><\/div>[vc_empty_space]
Response to inquiries from customer's technical partners<\/h4><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1564568782294{padding-top: 10px !important;padding-bottom: 100px !important;}”][vc_column offset=”vc_col-lg-12 vc_col-md-12″][vc_row_inner css=”.vc_custom_1513616990957{margin-top: 20px !important;}”][vc_column_inner width=”5\/6″ css=”.vc_custom_1563349161960{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-12 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-1″]
We meet all IT support business needs<\/h2>
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Why implement apser\u2019s CAU Outsourcing service?<\/h2>
Maximum effectiveness<\/h4>
Agile, fresh and effective methodology<\/h4>
High Availability<\/h4>
Best practices and infrastructures<\/h4>
Tailored services<\/h4>
High service standards<\/h4>
Team work<\/h4>
Customer satisfaction<\/h4>
If you are interested in this solution, we suggest the following content:<\/h2><\/header>[vc_empty_space][vc_column_text]<\/a>[\/vc_column_text][vc_zigzag][vc_empty_space][\/vc_column][\/vc_row][vc_row][vc_column]
Contact us<\/h1><\/header>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1564566606099{margin-left: 50px !important;}”][vc_column width=”1\/2″][vc_empty_space height=”50px”][vc_custom_heading text=”We would love to know your goals and collaborate with you to achieve them. Fill in the following form and we will contact you as soon as possible.” font_container=”tag:p|font_size:16px|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Email: info@apser.es” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Telephone 902 02 62 13″ font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Monday to Friday from 09h to 18h.” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Service Center” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Coso Street, 46 1st Floor” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”50004 Zaragoza” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Marketing & Sales” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”Prat de la Riba, 31 2\u00ba” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”43201 Reus” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_empty_space][vc_custom_heading text=”Euskadi Office” font_container=”tag:h3|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”C\/Mar\u00eda D\u00edaz de Haro, 43″ font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][vc_custom_heading text=”48010 Bilbao” font_container=”tag:h5|text_align:justify” use_theme_fonts=”yes”][\/vc_column][vc_column width=”1\/2″][vc_column_text]
![\"Benefits-Desktop-as-a-Service\"](\"https:\/\/apser.es\/wp-content\/uploads\/2020\/06\/Beneficios-Desktop-as-a-Service.png\")
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