{"id":29775,"date":"2019-07-22T11:11:34","date_gmt":"2019-07-22T09:11:34","guid":{"rendered":"https:\/\/apser.es\/our-methodology\/"},"modified":"2022-08-25T21:03:35","modified_gmt":"2022-08-25T19:03:35","slug":"our-methodology","status":"publish","type":"page","link":"https:\/\/older.apser.es\/en\/our-methodology\/","title":{"rendered":"Our Methodology"},"content":{"rendered":"

[vc_row full_width=”stretch_row” css=”.vc_custom_1565075347428{margin-top: -50px !important;padding-top: 280px !important;padding-bottom: 150px !important;background-image: url(https:\/\/www.apser.es\/wp-content\/uploads\/2019\/08\/SIGOTI_Agile-1024×683-2.jpg?id=7535) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner css=”.vc_custom_1513001355456{margin-bottom: 20px !important;}”][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1515501905560{padding-right: 0px !important;padding-left: 0px !important;}”]

SIGOTI<\/h2>

We have developed our own methodology<\/h2>

IT Operations Management system<\/h2>

New, fresh and focused on the results<\/h2>

<\/h2><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”40px”]

SIGOTI, our IT methodology<\/h2>
<\/div><\/div>
apser has designed and embraced an IT Operations Management system (SIGOTI) that is suitable and auditable according to standards<\/h6><\/header>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1564566069790{padding-bottom: 30px !important;}”][vc_column width=”1\/2″][vc_empty_space height=”6px”][vc_single_image image=”6798″ img_size=”medium” alignment=”right”][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”6799″ img_size=”medium”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1564566114491{border-top-width: 1px !important;border-bottom-width: 1px !important;padding-top: 50px !important;padding-bottom: 50px !important;background-color: #f7f9fb !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;border-top-color: #e5e7f2 !important;border-top-style: solid !important;border-bottom-color: #e5e7f2 !important;border-bottom-style: solid !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_empty_space height=”25px”]

The four pillars of SIGOTI<\/h2><\/header>[\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1513705144894{padding-top: 60px !important;}”][vc_column_inner]\r\n
\r\n
    \r\n
  • \r\n
    1<\/span><\/div>
    \r\n

    People<\/h4>\r\n

    High-performance team composed of professionals trained in IT management. All certified in ITIL.<\/p><\/div>\r\n <\/div>\r\n <\/li>\r\n

  • \r\n
    2<\/span><\/div>
    \r\n

    Processes<\/h4>\r\n

    They guarantee the standardization, integration and automation of all the activities that make up the management system. Based on ITIL, ISO 20.000, ISO 27.001 and Lean IT.<\/p><\/div>\r\n <\/div>\r\n <\/li>\r\n

  • \r\n
    3<\/span><\/div>
    \r\n

    Tools<\/h4>\r\n

    We have a vertical ERP for IT Service Management, as well as a high availability monitoring platform based on Nagios technology.<\/p><\/div>\r\n <\/div>\r\n <\/li>\r\n

  • \r\n
    4<\/span><\/div>
    \r\n

    Culture<\/h4>\r\n

    The so-called apser way<\/i> guarantees high levels of commitment and professionalism in all our specialists. Based on the Lean philosophy.<\/p><\/div>\r\n <\/div>\r\n <\/li><\/ul>\r\n <\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1564562355510{padding-top: 20px !important;padding-bottom: 100px !important;}”][vc_column width=”1\/2″ offset=”vc_col-lg-6 vc_col-md-12″][vc_row_inner css=”.vc_custom_1513616990957{margin-top: 20px !important;}”][vc_column_inner width=”5\/6″ css=”.vc_custom_1522313763149{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-1″]

    Features of the service<\/h2>
    <\/div><\/div><\/header>[\/vc_column_inner][vc_column_inner width=”1\/6″ offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][\/vc_column_inner][\/vc_row_inner][vc_column_text]<\/p>\n
      \n
    • Support processes. Incidents, requests, events and problems.<\/span><\/li>\n
    • Migration and deployment processes. Transition management.<\/span><\/li>\n
    • Service level management processes.<\/span><\/li>\n
    • Preventive maintenance. Basic and advanced monitoring.<\/span><\/li>\n<\/ul>\n

      [\/vc_column_text][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1522313600017{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-12″][vc_empty_space height=”50px”][vc_empty_space height=”40px”][vc_column_text]<\/p>\n

        \n
      • Systems and communications administration. Operations management. Standardized procedures and IT.<\/span><\/li>\n
      • Continuous improvement based on Lean IT & Agile.<\/span><\/li>\n
      • Information security management<\/span><\/li>\n
      • Compatibility with ISO 20.000 and ISO 27.001 standards.<\/span><\/li>\n<\/ul>\n

        [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1564566140355{padding-top: 50px !important;padding-bottom: 50px !important;}”][vc_column width=”1\/12″][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1515148652623{padding-top: 0px !important;}”]

        <\/i>

        Services orchestrated by SIGOTI<\/h4>

        <\/p>\n

        IT<\/strong> Operations<\/strong> Management<\/strong>System<\/strong><\/h2>\n

        <\/p><\/div><\/div>[\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1513696275590{padding-top: 10px !important;}”]

        apser Service Desk (ASD)<\/h4>

        Linked to support services and customer\/user services.<\/p><\/div>[vc_empty_space height=”40px”]

        apser Lifecycle Management (ALM)<\/h4>

        Linked to administration services:<\/span><\/p>\n

          \n
        • Architectural design<\/span><\/li>\n
        • Transition management (migration and Go Live)<\/span><\/li>\n
        • Operation management (life cycle management)<\/span><\/li>\n
        • Reverse migration (delivery of data in case of termination of service contract)<\/span><\/li>\n<\/ul>\n

          <\/p><\/div>[\/vc_column][vc_column width=”1\/12″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1575370893347{padding-top: 100px !important;padding-bottom: 100px !important;background-color: #f9ad13 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/2″]

          'The apser way' philosophy<\/h2>

          Hacemos hincapi\u00e9 en una gesti\u00f3n excelente del servicio prestado. Proactividad, Empat\u00eda y Transparencia constituyen nuestros principios rectores. Porqu\u00e9 del eslogan:<\/h6><\/header>[\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1565082983186{padding-top: 30px !important;padding-right: 100px !important;padding-left: 100px !important;}”][vc_column_inner width=”1\/3″ css=”.vc_custom_1513708828972{padding-right: 0px !important;padding-left: 0px !important;}”]
          <\/i>
          No Gurus<\/h6>

          The guru's only aim is the personal recognition, he doesn't work for a team<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1513708833716{padding-right: 0px !important;padding-left: 0px !important;}”]

          <\/i>
          No Geeks<\/h6>

          The technologists are always targeting the innovation rather than the reliability of the service<\/p><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/3″ css=”.vc_custom_1513708838261{padding-right: 0px !important;padding-left: 0px !important;}”]

          <\/i>
          Just Professionals<\/h6>

          We search the efficiency not only of the server but also of the team<\/p><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

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